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Any inquiries or reports should be directed within 24 hours of any malfunctions in the trading system and in cases where you are unable to execute or close any deal, you must contact immediately with proof of this to the following email: [email protected]
For any general inquiries or inquiries about your trading, please contact your account manager or the support department at the following email: [email protected]
In cases of unresolved complaints, and if you have an unresolved complaint, please send an official letter to our registered address or to the email dedicated to complaints: [email protected] You will receive a confirmation of receipt shortly after we receive your letter or email. If you do not receive a confirmation of receipt, you can assume that we did not receive your letter or email for any reason. Please resend your complaint and contact us in this case.